Outage in Bandwidth
JFK Datacenter Incident
Resolved MajorIncident Report
Summary AI Generated
A network connectivity issue at the JFK Datacenter caused outbound SIP call failures for some customers over 4.7 hours. Affected calls were automatically retried through the ATL datacenter as a workaround while teams restored normal network functionality. The incident was fully resolved after monitoring confirmed stable network behavior.
Some customers may experience outbound call failures when routing via our JFK Datacenter. These calls may be retried via ATL. Teams are working to restore expected network connectivity.
Components affected
Bandwidth Outbound Calling (SIP)Need to monitor Bandwidth outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 5 hours ago - at 04/08/2026 03:36PM
This incident has been resolved.
MONITORING
about 7 hours ago - at 04/08/2026 01:27PM
Teams are observing expected network behavior. We will continue to monitor for stability.
INVESTIGATING
about 10 hours ago - at 04/08/2026 11:01AM
Some customers may experience outbound call failures when routing via our JFK Datacenter. These calls may be retried via ATL. Teams are working to restore expected network connectivity.
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