Outage in Bandwidth
Help Center Ticketing Incident - Email to Ticket
Major
April 08, 2026 - Started about 2 hours ago
Official incident page
Official incident page
Incident Report
Bandwidth teams are observing a vendor incident where email-to-ticket functionality is not generating a ticket as expected. Customers are encouraged to open a ticket via our Help Center Portal with the assistance of Synthi.
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Latest Updates ( sorted recent to last )
IDENTIFIED
about 1 hour ago - at 04/08/2026 07:29PM
Bandwidths vendor has identified the sourced of this intermittent incident and are working to restore expected email behavior. While this incident is intermittent in nature, we still encourage customers to open a ticket via our Help Center Portal with the assistance of Synthi.
INVESTIGATING
about 2 hours ago - at 04/08/2026 07:00PM
Bandwidth teams are observing a vendor incident where email-to-ticket functionality is not generating a ticket as expected. Customers are encouraged to open a ticket via our Help Center Portal with the assistance of Synthi.
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