Outage in Banked

EU payments issue

Resolved Major
May 21, 2024 - Started 12 months ago - Lasted about 9 hours
Official incident page

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Outage Details

An issue has been identified with a downstream third party provider. We are in contact with the provider and will update as soon as we have more information.
Components affected
Banked Checkout
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 05/21/2024 02:35PM

The fix is now in place and all traffic is be back to normal.

MONITORING 12 months ago - at 05/21/2024 12:47PM

A fix has been implemented by our downstream provider that should partially restore traffic. We are continuing to monitor.

IDENTIFIED 12 months ago - at 05/21/2024 10:08AM

Our third party provider has identified a fix and is rolling that out across all regions. The ETA is 1 hour. We will post an update once we have more information

IDENTIFIED 12 months ago - at 05/21/2024 06:13AM

We are currently in contact with the downstream provider, they have identified the issue and are actively working on a fix. The current impact to customers would be an error in the checkout when selecting a bank.

IDENTIFIED 12 months ago - at 05/21/2024 06:01AM

An issue has been identified with a downstream third party provider. We are in contact with the provider and will update as soon as we have more information.

Latest Banked outages

EU Payments Issue - 11 months ago
EU Payments Issue - about 1 year ago
Issue with checkout completion - about 1 year ago
payments service degradation - over 1 year ago

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