Barracuda Cloud Archiving (BCAS) - Degraded Search Experience in UK Region

Monitoring has confirmed this issue is now resolved for all customers.

Remediation for search issues is complete. Engineering is monitoring the service to validate resolution of this issue.

We have isolated the issue and are currently working on fixes to ensure it does not happen again as well as remediation. Please note, journaling and mail processing continue to work as expected. We thank you for your patience as we continue to resolve this issue.

We appreciate your patience as we continue to work on a fix for this issue which is contained to a small percentage of customers performing searches in the UK region. Mail continues to journal as expected.

A small number of customers have reported issues with search performance. We have identified the issues and are working on implementing a fix. Email is journaling as expected.

A small number of customers have reported issues with search performance. We are currently investigating and will provide an update when we have identified the issue and its solution. Email is journaling as expected.