Outage in Barracuda Networks

Delay in Attachment Scanning by ATP Service

Minor
July 03, 2025 - Started about 22 hours ago
Official incident page

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Outage Details

We’re currently experiencing delays in our Advanced Threat Protection (ATP) service when scanning email attachments. As a result, some emails may be temporarily deferred with the status: “Pending Scan.” Our engineering team is actively investigating the root cause and working to restore normal scan times as quickly as possible. We’ll continue to provide updates as we make progress. We appreciate your patience and understanding.
Latest Updates ( sorted recent to last )
MONITORING about 3 hours ago - at 07/04/2025 03:22PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 21 hours ago - at 07/03/2025 10:07PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 22 hours ago - at 07/03/2025 08:35PM

We’re currently experiencing delays in our Advanced Threat Protection (ATP) service when scanning email attachments. As a result, some emails may be temporarily deferred with the status: “Pending Scan.”

Our engineering team is actively investigating the root cause and working to restore normal scan times as quickly as possible. We’ll continue to provide updates as we make progress.

We appreciate your patience and understanding.

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