Barracuda XDR experienced a global service disruption affecting log ingestion into the XDR platform, impacting customers' business operations for 46 minutes. The engineering team worked with Databricks support to address the issue, which was initially believed to be related to their Datalake vendor's Compute service. The incident was resolved when the vendor restored their Compute service, though it was later determined there was actually no impact to the XDR logs ingestion service.
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Our Datalake vendor has restored the Compute service, however there is no impact to our logs ingestion service in XDR. Hence, closing this incident
Barracuda XDR is currently experiencing an issue with log ingestion into the XDR platform, which is impacting customers globally. Our engineering team is actively engaged with Databricks support to resolve this matter. We recognize the potential impact this may have on your business operations and remain fully committed to restoring full functionality as quickly as possible. Further updates will be provided once the root cause has been identified. Thank you for your patience and understanding.
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