Outage in Basecone

Posting rules for Exact administrations not visible

Resolved Minor
August 04, 2025 - Started about 2 months ago - Lasted 1 day
Official incident page

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Outage Details

We have received multiple reports of posting rules not showing up in Exact administrations. Documents are currently not loaded with these posting rules, but can be posted manually. We are currently investigating this issue.
Components affected
Basecone Accounting System Exact
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/05/2025 12:13PM

This incident has been resolved.

MONITORING about 2 months ago - at 08/05/2025 09:59AM

All posting rules have been restored, but we are receiving reports that some automatic posting conditions are missing for the administrations that were affected. We are currently investigating this.

IDENTIFIED about 2 months ago - at 08/04/2025 01:34PM

The fix has been implemented for the majority of affected offices and we are continuing to monitor the situation.

IDENTIFIED about 2 months ago - at 08/04/2025 09:40AM

The cause of this issue has been identified and a fix is underway.

INVESTIGATING about 2 months ago - at 08/04/2025 08:37AM

We have received multiple reports of posting rules not showing up in Exact administrations. Documents are currently not loaded with these posting rules, but can be posted manually. We are currently investigating this issue.

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