Outage in Basecone
Issue loading Basecone
Resolved MinorIncident Report
We are receiving reports that Basecone does not load after login. We've already seen that in most cases, clearing the browser cache and cookies solves this issue.
We are currently investigating the root cause.
Components affected
Basecone WebPortalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 04/28/2026 03:07PM
This incident has been resolved.
MONITORING
12 days ago - at 04/28/2026 10:16AM
We have identified the root cause of this issue: A recent update caused authentication issues with cached data on the user's browser.
The only solution is to close Basecone, clear all cache and cookies and then to open the app again.
We will continue to monitor the situation and help users with this process.
INVESTIGATING
12 days ago - at 04/28/2026 08:31AM
We are receiving reports that Basecone does not load after login. We've already seen that in most cases, clearing the browser cache and cookies solves this issue.
We are currently investigating the root cause.
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