Outage in Basecone
Slowness when tagging new documents in Basecone
Resolved MajorIncident Report
we are currently looking into the issue.
Components affected
Basecone Document Processing ServiceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 10/02/2026 10:43AM
Affected documents are currently being reprocessed and will be ready to be booked shortly. Removing them from the uploadscreen.
IDENTIFIED
1 day ago - at 10/02/2026 07:45AM
The issue has been identified and a fix is being deployed, new documents will be tagged succesfully old ones are in the process of being retagged.
INVESTIGATING
1 day ago - at 10/02/2026 07:25AM
we are currently looking into the issue.
Latest Basecone outages
Mutlivers Boekhoudgemak connection issue - about 1 month ago
Tagging may be slower - 2 months ago
Tagging of documents is slow - 3 months ago
Issue loading Basecone - 5 months ago
Twinfield connections issues - 6 months ago
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