Outage in Basecone

Document recognition system delays

Resolved Major
September 17, 2025 - Started 5 days ago - Lasted about 8 hours
Official incident page

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Outage Details

We are getting reports that newly tagged documents are not being recognized. Received documents are still saved by the system. We are now investigating this issue.
Components affected
Basecone Document Processing Service
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 09/17/2025 02:53PM

The vast majority of delayed documents has been processed, but you may still experience some delays.
This incident will now be marked as resolved, but we will continue to monitor the situation.

MONITORING 4 days ago - at 09/17/2025 12:24PM

Due to the reprocessing of all queued documents, recently tagged documents may experience some delay.

MONITORING 4 days ago - at 09/17/2025 09:48AM

The root cause of the issue has been found and newly uploaded documents are now going through recognition immediately.
Documents that have been tagged earlier and are not yet processed, will be re-recognised in batches. We will continue to monitor this situation.

INVESTIGATING 5 days ago - at 09/17/2025 07:23AM

We are getting reports that newly tagged documents are not being recognized. Received documents are still saved by the system.
We are now investigating this issue.

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