Outage in Basecone

Problems with logging in, getting a white screen instead of workloadmatrix

Resolved Minor
September 18, 2025 - Started about 1 month ago - Lasted 1 day
Official incident page

Incident Report

Currently you can experience some issues with logging in or navigating in Basecone getting a whitescreen instead of the workload-matrix. We are investigating this issue and are working on a fix. As a workaround you can try and refresh your browsers cache and cookies and then try to login again, this should load the workload-matrix
Components affected
Basecone WebPortal

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/19/2025 01:34PM

The issue has been identified and resolved; you should no longer experience a white screen after trying to login in Basecone again.
If you are still experiencing a white screen or an redirect to your user setting please delete the cookie of your browser after which it should work again.

IDENTIFIED about 1 month ago - at 09/18/2025 01:23PM

Currently you can experience some issues with logging in or navigating in Basecone getting a whitescreen instead of the workload-matrix.
We are investigating this issue and are working on a fix. As a workaround you can try and refresh your browsers cache and cookies and then try to login again, this should load the workload-matrix

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