Outage in Bazaarvoice
Degradation - Portal Reports
Resolved MinorIncident Report
Summary AI Generated
Bazaarvoice experienced an issue that caused delays in both on-demand and scheduled portal reports for approximately 35 hours. The company identified the root cause, implemented a fix, and monitored the system to ensure report processing returned to normal. The incident was fully resolved with all services functioning properly.
Bazaarvoice has identified an issue that is causing a delay of on-demand and scheduled reports. A root cause has been determined and a solution is in progress. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
April 13th, 2026, 10:00AM CST
[1392]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
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Latest Updates ( sorted recent to last )
RESOLVED
about 4 hours ago - at 04/14/2026 08:36PM
Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident.
This is the final update.
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
MONITORING
1 day ago - at 04/13/2026 02:48PM
Bazaarvoice has implemented a fix for the issue that was causing delays to on-demand and scheduled reports. Report processing has returned to normal, and we are currently monitoring the system to ensure everything continues to operate as expected.
NEXT UPDATE:
April 15th, 2026, 11:00AM CST
IDENTIFIED
1 day ago - at 04/13/2026 09:50AM
Bazaarvoice has identified an issue that is causing a delay of on-demand and scheduled reports. A root cause has been determined and a solution is in progress. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
April 13th, 2026, 10:00AM CST
[1392]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Latest Bazaarvoice outages
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