Outage in Bazaarvoice
Delayed Data Processing on Insights Dashboard
Resolved MinorIncident Report
Summary AI Generated
A partition bottleneck in Bazaarvoice's Scaled Insights ETL pipeline caused delayed report generation across both Scaled Insights and downstream Actionable Insights dashboards, with SLO breaches possible during the ~35-hour outage. All underlying data remained secure throughout the incident. Engineering resolved the backend partition issue and confirmed full service restoration on August 31, 2026.
Bazaarvoice has detected an issue affecting our reporting pipelines. An unexpected delay in the incremental_parquet_syndication_registry_2 partition of the Scaled Insights ETL has delayed reporting generation. This bottleneck has also impacted the downstream Actionable Insights ETL workflows, which may cause these reports to temporarily breach their Service Level Objectives (SLOs). All underlying data remains fully secure, and our engineering team is actively working to resolve the partition delay and catch up on processing.
<1421>
Next Update:
August 30th, 2026, 10:00AM CDT
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 08/31/2026 09:43PM
Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident. This is the final update.
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
INVESTIGATING
6 days ago - at 08/31/2026 05:56AM
Bazaarvoice continues to investigate the reporting pipeline delays affecting Scaled Insights and downstream Actionable Insights ETL workflows. All data remains secure, and engineering is actively working to resolve the backend partition bottleneck.
<1421>
Next Update:
September 1st, 2026, 1:00 AM CDT
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
INVESTIGATING
6 days ago - at 08/30/2026 04:21PM
Bazaarvoice continues to investigate the reporting pipeline delays affecting Scaled Insights and downstream Actionable Insights ETL workflows. All data remains secure, and engineering is actively working to resolve the backend partition bottleneck.
<1421>
Next Update:
August 30th, 2026, 11:00 PM CDT
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
INVESTIGATING
7 days ago - at 08/30/2026 11:01AM
Bazaarvoice has detected an issue affecting our reporting pipelines. An unexpected delay in the incremental_parquet_syndication_registry_2 partition of the Scaled Insights ETL has delayed reporting generation. This bottleneck has also impacted the downstream Actionable Insights ETL workflows, which may cause these reports to temporarily breach their Service Level Objectives (SLOs). All underlying data remains fully secure, and our engineering team is actively working to resolve the partition delay and catch up on processing.
<1421>
Next Update:
August 30th, 2026, 10:00AM CDT
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
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