Outage in Beamery

Degraded performance of CRM (continued)

Resolved Minor
August 27, 2024 - Started 4 months ago - Lasted 1 day
Official incident page

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Outage Details

An incident was raised on 26th August @ 21:17 UTC regarding the degraded performance of Bulk Actions, Recipes & Grid related updates and has now been re-opened. Current status: CRM is functioning normally. We are aware of recipes which have failed and an investigation is underway to have those replayed. The Team Leaderboard also doesn't have updated data and is running updates slower than usual. Further updates will be provided accordingly.
Components affected
Beamery CRM Beamery Automation
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/28/2024 03:14PM

This incident has been resolved. Failed Recipes have been processed and the Team Leaderboard is showing up-to-date information.

IDENTIFIED 4 months ago - at 08/27/2024 04:09PM

The underlying issue has been identified concerning the failed recipes, however, customers may still experience delays until the issue is fully rectified.

The underlying issue has also been identified regarding the Team Leaderboard's lack of data and is in the process of being rectified.

Further updates will be provided accordingly.

IDENTIFIED 4 months ago - at 08/27/2024 02:41PM

We are continuing to investigate the failed recipes and the lack of updated data in the Team Leaderboard.

Further updates will be provided accordingly.

IDENTIFIED 4 months ago - at 08/27/2024 08:31AM

An incident was raised on 26th August @ 21:17 UTC regarding the degraded performance of Bulk Actions, Recipes & Grid related updates and has now been re-opened.

Current status: CRM is functioning normally. We are aware of recipes which have failed and an investigation is underway to have those replayed. The Team Leaderboard also doesn't have updated data and is running updates slower than usual.

Further updates will be provided accordingly.

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