Outage in BenchPrep

Downgraded Performance - Reporting Dashboards in Console

Resolved Minor
January 13, 2025 - Started 4 months ago - Lasted about 16 hours
Official incident page

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Outage Details

We are currently investigating an issue with Console Analytics dashboards not displaying any data. Our team is actively working with a third-party vendor to resolve. This issue is isolated to the Console Analytics section and does not impact the Learning Application.
Components affected
BenchPrep Console
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/14/2025 03:04PM

This incident has been resolved.

MONITORING 4 months ago - at 01/14/2025 02:14AM

Vendor issue resolved at 19:50 CT. We are monitoring and working with vendor to get issue and resolution explanation

INVESTIGATING 4 months ago - at 01/13/2025 11:38PM

We are currently investigating an issue with Console Analytics dashboards not displaying any data. Our team is actively working with a third-party vendor to resolve. This issue is isolated to the Console Analytics section and does not impact the Learning Application.

Latest BenchPrep outages

Degraded Performance - Boost Dashboard and Institution Admin - 3 months ago
Downgraded Performance - Boost Dashboard - 3 months ago
Downgraded Performance - Boost Dashboard - 8 months ago
Console - embedded dashboard reporting - about 1 year ago
Downgraded Performance - Learning Application - Interactions - about 1 year ago

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