Outage in BenchPrep

Downgraded Performance - Boost Dashboard

Resolved Minor

February 05, 2025 - Started about 1 year ago - Lasted 5 days
Official incident page

Incident Report

We are currently investigating an issue with our Boost Dashboard application. The issue does not impact any learner facing applications or other admin applications.

Components affected

BenchPrep Raw Data Access

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 02/10/2025 02:31PM

This incident has been resolved.

MONITORING about 1 year ago - at 02/08/2025 06:10AM

The dashboards have been successfully updated, and we are actively monitoring the ongoing update.

INVESTIGATING about 1 year ago - at 02/06/2025 10:56PM

We are continuing to monitor the ongoing update and investigating the root cause of the issue.

INVESTIGATING about 1 year ago - at 02/06/2025 04:43PM

We are investigating the reoccurrence of this issue while closely monitoring an ongoing update. We will share further updates.

MONITORING about 1 year ago - at 02/05/2025 09:02PM

The dashboards have been successfully updated, and we are actively monitoring the ongoing update.

INVESTIGATING about 1 year ago - at 02/05/2025 06:58PM

We are actively investigating this issue while closely monitoring an update that is currently in progress.

INVESTIGATING about 1 year ago - at 02/05/2025 03:17PM

We are currently investigating an issue with our Boost Dashboard application. The issue does not impact any learner facing applications or other admin applications.

Latest BenchPrep outages

Degraded Performance - Console - 26 days ago

Degraded Performance - Boost Dashboard - 5 months ago

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Degraded Performance - Boost Dashboard - 5 months ago

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