Identified outages with the following services: CONNECTION Client, iTwin: Design Insights, Design Validation and Plantsight, SYNCHRO Control, ProjectWise 365

This incident has been resolved and all connected services that were affected are now working normally.

Thank you for your cooperation.

We have restored full service functionality as of 18:40 GMT. At this time all services and applications should be working normally. If you continue to experience issues with desktop products, please logout of the CONNECTION Client and back in.

We will continue to monitor the systems closely for any issues.

Thank you for your patience and understanding, these updates will continue every hour until resolved.

We have restored full service functionality as of 18:40 GMT. At this time all services and applications should be working normally. If you continue to experience issues with desktop products, please logout of the CONNECTION Client and back in.

We will continue to monitor the systems closely for any issues.

Thank you for your patience and understanding, these updates will continue every hour until resolved.

Our team is working diligently to resolve the matter as quickly as possible.  We understand the impact this may have on your business, and we are committed to keeping you informed as we make progress towards a resolution.

Thank you for your patience and understanding, these updates will continue every hour until resolved.

URL Directory service named BUDDI, which is currently experiencing an outage due to a Microsoft Azure issue. As a result, all other services that rely on BUDDI are also affected.

We have deployed a new instance of our service, which required updating the DNS. However, please note that DNS propagation can take some time. We would like to assure you that normal functionality will resume as soon as DNS servers update through the propagation process.

We are also working closely with Microsoft to restore functionality to the original instance of our service. Our team is working tirelessly to resolve this issue as soon as possible, and we will keep you updated on any developments.

We understand the critical nature of the BUDDI service and the impact that this outage may be causing you. We apologize for any disruption to your operations and assure you that we are doing everything we can to restore the service as quickly as possible.

Thank you for your patience and understanding, these updates will continue every hour until resolved.

URL Directory service named BUDDI, which is currently experiencing an outage due to a Microsoft Azure issue. As a result, all other services that rely on BUDDI are also affected.

We have deployed a new instance of our service, which required updating the DNS. However, please note that DNS propagation can take some time. We would like to assure you that normal functionality will resume as soon as DNS servers update through the propagation process.

We are also working closely with Microsoft to restore functionality to the original instance of our service. Our team is working tirelessly to resolve this issue as soon as possible, and we will keep you updated on any developments.

We understand the critical nature of the BUDDI service and the impact that this outage may be causing you. We apologize for any disruption to your operations and assure you that we are doing everything we can to restore the service as quickly as possible.

Thank you for your patience and understanding, these updates will continue every hour until resolved.

We have identified the root cause of the issue with buddi.bentley.com causing Insights and Reporting Platform Services issues.

Our team is working on to resolve the issue and restore full functionality to buddi.bentley.com as soon as possible. We will provide updates as we learn more and once a fix is implemented.

We have identified the root cause of the issue with buddi.bentley.com causing Insights and Reporting Platform Services issues.

Our team is working on to resolve the issue and restore full functionality to buddi.bentley.com as soon as possible. We will provide updates as we learn more and once a fix is implemented.

We have identified the root cause of the issue with buddi.bentley.com causing Insights and Reporting Platform Services issues .

Our team is working on to resolve the issue and restore full functionality to buddi.bentley.com as soon as possible. We will provide updates as we learn more and once a fix is implemented.

We have identified that the issue has not be resolved. Our team is working to identify the Root Cause of the issue

While new Azure resources have been provisioned and the issue resolved, the support team is still monitoring Azure instances.

Our team has been working quickly to restore full functionality to BUDDI and we have implemented a fix. We are now monitoring the system for stability and customer experience.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

We are continuing to work on a fix for this issue.

We are still working on this issue and Azure is still taking time to update the configuration and replicate the changes.

We have identified the root cause of the issue with BUDDI - 2 instances on Azure are not serving and that is causing the problem for this incident.

Our team is working on to resolve the issue and restore full functionality to BUDDI as soon as possible. We will provide updates as we learn more and once a fix is implemented.

We are continuing to investigate this issue.

Adding some more services that were affected.

Our team is currently investigating an issue with Azure Support team. Some users may be having trouble with iTwin Platform Insights & Reporting Platform services or using certain features.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.