Outage in Bentley Systems

Microsoft Azure Western Europe Datacenter link outage

Resolved Minor
July 05, 2023 - Started over 1 year ago - Lasted about 18 hours
Official incident page

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Outage Details

Microsoft Azure is currently experiencing performance related issues in their Western Europe region due to a fiber cut between datacenters. This may impact performance for hosted environments in that region. Details can be found - https://azure.status.microsoft/en-ca/status
Components affected
Bentley Systems SYNCHRO 4D Bentley Systems Phone System Bentley Systems Platform APIs Bentley Systems Product Documentation Bentley Systems Managed Services (Global Status) Bentley Systems Platform Developer Portal Bentley Systems OpenFlows WaterSight Bentley Systems Project Synchronization Bentley Systems Issue Resolution Bentley Systems CONNECT Center Bentley Systems iModel Manager Bentley Systems ProjectWise 365 Bentley Systems Policy Service Bentley Systems Network Topology Service Bentley Systems Software Downloads Bentley Systems OpenTower iQ Bentley Systems Bentley.com Bentley Systems Design Validation Bentley Systems OpenUtilities (Digital Twin Services) Bentley Systems Reality Data Web Viewer Bentley Systems OpenCities Planner Bentley Systems Project Share Bentley Systems Project Insights Bentley Systems ContextCapture Cloud Processing Service Bentley Systems Components Center Bentley Systems Portfolio Insights Bentley Systems ProjectWise Design Integration Bentley Systems Usage Logging Service Bentley Systems Authentication / Login Bentley Systems Entitlement Management Portal Bentley Systems SYNCHRO Cost Bentley Systems Alerting Service Bentley Systems GeoCoordination Services Bentley Systems PlantSight Bentley Systems Learn Bentley Systems Deliverables Management Bentley Systems CONNECTION Client Bentley Systems ProjectWise ContextShare Bentley Systems ProjectWise Web View Bentley Systems Service Request Manager Bentley Systems Roles and Permissions Bentley Systems User Management Bentley Systems Forms Bentley Systems Design Review Bentley Systems SYNCHRO Control Bentley Systems Bentley Communities Bentley Systems Design Insights
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/06/2023 09:35AM

This incident has been resolved, Microsoft have restored all Azure Datacenter fiber Link connections and it is now working normally.
Thank you for your cooperation.

MONITORING over 1 year ago - at 07/06/2023 08:43AM

Microsoft Azure is currently experiencing performance related issues in their Western Europe region, the impacted fiber links have now been repaired and Network capacity between the affected datacenters is being restored. Many of the Azure internal and external services have seen signs of recovery from 15:30UTC but Microsoft will continue to work on mitigating some latency issues and monitor the network infrastructure. The latest information from Microsoft can be found here - https://azure.status.microsoft/en-us/status

INVESTIGATING over 1 year ago - at 07/05/2023 03:42PM

Microsoft Azure is currently experiencing performance related issues in their Western Europe region due to a fiber cut between datacenters. This may impact performance for hosted environments in that region. Details can be found - https://azure.status.microsoft/en-ca/status

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