CrowdStrike Global Outage Impacting Bentley Systems Network

All systems have been successfully recovered following the Crowdstrike Outage and are currently under active monitoring by our support teams.

All systems have been successfully recovered following the Crowdstrike Outage and are currently under active monitoring by our support teams.

Our dedicated teams are actively working to restore all Bentley systems and services to full functionality following the effects of the global update issued by third-party application, CrowdStrike. We are committed to providing you with continuous updates. We value your patience and cooperation while we work to resolve this matter.

The majority of the services have now been restored and most services should be operational. Bentley is still continuing some mitigation work, which involves restarting systems, therefore users can experience intermittent issues.

Our dedicated teams are actively working to restore all Bentley systems and services to full functionality following the effects of the global update issued by third-party application, CrowdStrike. We are committed to providing you with continuous updates. We value your patience and cooperation while we work to resolve this matter.

The majority of the services have now been restored and most services should be operational. Bentley is still continuing some mitigation work, which involves restarting systems, therefore users can experience intermittent issues.

Our dedicated teams are actively working to restore all Bentley systems and services to full functionality following the effects of the global update issued by third-party application, CrowdStrike. We are committed to providing you with continuous updates. We value your patience and cooperation while we work to resolve this matter.

Whilst our Teams continue to work vigorously to restore all Bentley Systems and Services. We have the following update for Microsoft:
Awareness - Virtual Machines
We are aware of an issue that started on 19 July 2024 at 04:09UTC, which resulted in customers experiencing unresponsiveness and startup failures on Windows machines using the CrowdStrike Falcon agent, affecting both on-premises and various cloud platforms (Azure, AWS, and Google Cloud).
It’s important to clarify that this incident is separate from the resolved Central US Azure outage (Tracking Id: 1K80-N_8). Microsoft is actively providing support to assist customers in their recovery on our platforms, offering additional guidance and technical assistance.
CrowdStrike has released a public statement on Windows Sensor Update - crowdstrike.com addressing the matter, and it includes recommended steps for a workaround.