Outage in Bentley Systems

Visualization service in the East US region

Resolved Minor

August 22, 2024 - Started 4 months ago - Lasted 1 day
Official incident page

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Outage Details

Our team is currently investigating an issue with iTwins Platform Visualization service in the East US region. Some users may be having trouble using certain features. This issue is with Microsoft Service. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

Components affected

Bentley Systems Design Review Bentley Systems PlantSight

Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 08/23/2024 02:23PM

This incident has been resolved and all services are now working normally.
Thank you for your patience.

INVESTIGATING 4 months ago - at 08/23/2024 10:40AM

Our team is currently investigating an issue with iTwins Platform Visualization service in the East US region. Some users may be having trouble using certain features.
This issue is with Microsoft Service. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

INVESTIGATING 4 months ago - at 08/22/2024 08:15PM

The support has found that the PlantSight service is also affected by this same problem.

INVESTIGATING 4 months ago - at 08/22/2024 05:17PM

We have update for Transformation and ProjectWise Services - >Design Review for the same issue.

INVESTIGATING 4 months ago - at 08/22/2024 04:13PM

Support has found that the Clash Detection service in EUS is affected by this same problem.

INVESTIGATING 4 months ago - at 08/22/2024 01:51PM

Our team is currently investigating an issue with iTwins Platform Visualization service in the East US region. Some users may be having trouble using certain features.
This issue is with Microsoft Service. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

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