Outage in Bentley Systems

Bentley ServiceNow - ServiceNow is not responding

Resolved Major
August 26, 2024 - Started 2 months ago - Lasted about 5 hours
Official incident page

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Outage Details

Our team is currently investigating an issue with ServiceNow portal . Some users may be having trouble accessing ServiceNow portal or using certain features. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding. Customers with urgent support requests with Bentley products can call Bentley Global Support at 1-800-BENTLEY (1-800-236-8539) or visit https://www.bentley.com/company/offices/.
Components affected
Bentley Systems Bentley Communities Bentley Systems Service Request Manager
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/27/2024 12:50AM

This incident has been resolved and ServiceNow is now working normally.
Thank you for your cooperation.

MONITORING 2 months ago - at 08/26/2024 11:45PM

Our team has been working quickly to restore the full functionality of ServiceNow and we have implemented a fix. We are now monitoring the system for stability and customer experience.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

MONITORING 2 months ago - at 08/26/2024 10:35PM

Our team has been working quickly to restore the full functionality of ServiceNow and we have implemented a fix. We are now monitoring the system for stability and customer experience.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

INVESTIGATING 2 months ago - at 08/26/2024 07:57PM

Our team is currently investigating an issue with ServiceNow portal . Some users may be having trouble accessing ServiceNow portal or using certain features.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

Customers with urgent support requests with Bentley products can call Bentley Global Support at 1-800-BENTLEY (1-800-236-8539) or visit https://www.bentley.com/company/offices/.

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