Outage in Bentley Systems

ProjectWise Cloud Licensing

Resolved Minor
October 29, 2024 - Started 12 months ago - Lasted 3 days
Official incident page

Incident Report

Our team is currently investigating an issue with ProjectWise Cloud. Some users may be experiencing intermittent licensing issues or using certain features. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 11/01/2024 01:36PM

This incident has been resolved and ProjectWise Licensing is now working normally.
Thank you for your cooperation.

INVESTIGATING 12 months ago - at 10/30/2024 03:28PM

We have successfully implemented a temporary fix to address the ongoing issue with ProjectWise Licensing. This fix aims to stabilize the service while our team works on a long-term solution.
We are closely monitoring the system to ensure stability and will continue to provide updates on any significant changes or improvements. Our team is actively investigating root causes and assessing options for a permanent fix.

INVESTIGATING 12 months ago - at 10/30/2024 01:09PM

We have successfully implemented a temporary fix to address the ongoing issue with ProjectWise Licensing. This fix aims to stabilize the service while our team works on a long-term solution.
We are closely monitoring the system to ensure stability and will continue to provide updates on any significant changes or improvements. Our team is actively investigating root causes and assessing options for a permanent fix.

INVESTIGATING 12 months ago - at 10/30/2024 10:47AM

We have successfully implemented a temporary fix to address the ongoing issue with ProjectWise Licensing. This fix aims to stabilize the service while our team works on a long-term solution.
We are closely monitoring the system to ensure stability and will continue to provide updates on any significant changes or improvements. Our team is actively investigating root causes and assessing options for a permanent fix.

INVESTIGATING 12 months ago - at 10/30/2024 08:11AM

We have successfully implemented a temporary fix to address the ongoing issue with ProjectWise Licensing. This fix aims to stabilize the service while our team works on a long-term solution.
We are closely monitoring the system to ensure stability and will continue to provide updates on any significant changes or improvements. Our team is actively investigating root causes and assessing options for a permanent fix.

INVESTIGATING 12 months ago - at 10/30/2024 05:54AM

We have successfully implemented a temporary fix to address the ongoing issue with ProjectWise Licensing. This fix aims to stabilize the service while our team works on a long-term solution.
We are closely monitoring the system to ensure stability and will continue to provide updates on any significant changes or improvements. Our team is actively investigating root causes and assessing options for a permanent fix.

INVESTIGATING 12 months ago - at 10/30/2024 04:20AM

We have successfully implemented a temporary fix to address the ongoing issue with ProjectWise Licensing. This fix aims to stabilize the service while our team works on a long-term solution.
We are closely monitoring the system to ensure stability and will continue to provide updates on any significant changes or improvements. Our team is actively investigating root causes and assessing options for a permanent fix.

INVESTIGATING 12 months ago - at 10/29/2024 11:25PM

Our team is currently investigating an issue with ProjectWise Cloud. Some users may be experiencing intermittent licensing issues or using certain features.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

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