Outage in Bentobox

Instagram grids are not rendering on Bentobox websites

Resolved Minor
December 10, 2024 - Started 11 months ago - Lasted 2 days
Official incident page

Incident Report

Our engineering team is investigating the issue and is working to resolve this immediately. Again, we're very sorry for the inconvenience.
Components affected
Bentobox Websites

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 12/12/2024 04:35PM

This incident has been resolved.

Note:
Instagram users must disconnect and reconnect existing integrations to grant updated permissions.
The app now only supports Instagram Business accounts. Personal account users need to update their account type.

IDENTIFIED 11 months ago - at 12/11/2024 04:47PM

We are in the process of submitting a Meta app review to gain advanced access for Instagram Business. We expect a response by 12/12 so our fix can be committed.

IDENTIFIED 11 months ago - at 12/10/2024 04:34PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 11 months ago - at 12/10/2024 04:00PM

Our engineering team is investigating the issue and is working to resolve this immediately. Again, we're very sorry for the inconvenience.

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