Outage in Bentobox

Instagram grids are not rendering on Bentobox websites

Resolved Minor
December 10, 2024 - Started 5 months ago - Lasted 2 days
Official incident page

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Outage Details

Our engineering team is investigating the issue and is working to resolve this immediately. Again, we're very sorry for the inconvenience.
Components affected
Bentobox Websites
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/12/2024 04:35PM

This incident has been resolved.

Note:
Instagram users must disconnect and reconnect existing integrations to grant updated permissions.
The app now only supports Instagram Business accounts. Personal account users need to update their account type.

IDENTIFIED 5 months ago - at 12/11/2024 04:47PM

We are in the process of submitting a Meta app review to gain advanced access for Instagram Business. We expect a response by 12/12 so our fix can be committed.

IDENTIFIED 5 months ago - at 12/10/2024 04:34PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 5 months ago - at 12/10/2024 04:00PM

Our engineering team is investigating the issue and is working to resolve this immediately. Again, we're very sorry for the inconvenience.

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