Outage in Bentobox

BentoBox services are currently experiencing a downtime

Resolved Major

April 09, 2026 - Started 14 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

BentoBox experienced a major outage affecting their backend services, causing customers to encounter intermittent errors when accessing their dashboard and preventing guests from using online ordering and e-commerce checkout functionality. The incident lasted 1.8 hours from 11:30 AM to 1:50 PM EST on April 9th. Engineering teams identified and resolved the underlying issue, restoring all affected services while continuing to monitor for stability.

Some Bentobox services are experiencing a downtime. Services such as the dashboard, online ordering and checkout are down. We are currently taking a look at this issue.

Components affected

Bentobox Ecommerce and Online Ordering

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Latest Updates ( sorted recent to last )

RESOLVED 13 days ago - at 04/09/2026 05:52PM

At 11:30AM EST on April 9, we experienced an issue with our Backend, Online Ordering, and Checkout services that caused customers to experience intermittent errors when visiting their dashboard and caused their guests to not be able to access their Online Ordering or other E-commerce stores. Our team worked as quickly as possible to resolve this issue and and we were back up and running at April 9th at 1:50PM EST. However, we are still monitoring the issue. Thank you very much for your patience.

IDENTIFIED 13 days ago - at 04/09/2026 05:03PM

Clover Hospitality engineering teams are still working on a fix as the errors are still intermittent. Please note that this only impacts the dashboard, online ordering, and checkout for all E-commerce stores. We will post updates when they become available. Thank you for your patience.

IDENTIFIED 14 days ago - at 04/09/2026 04:14PM

Clover Hospitality engineering teams have identified the underlying issue and is working on a fix. Please note that this only impacts the dashboard, online ordering, and checkout services. We will post updates when they become available. Thank you for your patience.

INVESTIGATING 14 days ago - at 04/09/2026 04:04PM

Some Bentobox services are experiencing a downtime. Services such as the dashboard, online ordering and checkout are down. We are currently taking a look at this issue.

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