Outage in Bentobox

BentoBox websites, backends and e-commerce stores are currently not loading

Resolved Major
March 19, 2025 - Started 8 months ago - Lasted about 5 hours
Official incident page

Incident Report

BentoBox is currently experiencing an issue that is affecting customer websites, backends, and e-commerce stores' ability to load. Our engineering team is actively working to investigate the issue as quickly as possible. We're very sorry for the inconvenience and appreciate your patience as we work through this.
Components affected
Bentobox Ecommerce and Online Ordering Bentobox Websites

Need to monitor Bentobox outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 03/19/2025 09:34PM

As of 14:50 pm EDT, the issue affecting customer websites, backends, and e-commerce stores' ability to load has now been resolved. Due to an outage with one of our 3rd party platforms Snowflake, features like Best Sellers and Upsell on our e-commerce products, as well as revenue and diner insights on the BentoBox dashboard, are still being affected. If you'd like to monitor Snowflake's status, you can visit this page: https://status.snowflake.com/

MONITORING 8 months ago - at 03/19/2025 06:50PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 8 months ago - at 03/19/2025 05:53PM

This issue has been identified and a fix is being implemented.

INVESTIGATING 8 months ago - at 03/19/2025 05:36PM

We are continuing to investigate this issue.

INVESTIGATING 8 months ago - at 03/19/2025 04:30PM

BentoBox is currently experiencing an issue that is affecting customer websites, backends, and e-commerce stores' ability to load.

Our engineering team is actively working to investigate the issue as quickly as possible. We're very sorry for the inconvenience and appreciate your patience as we work through this.

Latest Bentobox outages

Clover Hospitality is experiencing an issue that is affecting Reporting due to an AWS outage. - 12 days ago
Clover Hospitality is experiencing an issue that is affecting checkout for some POS integrated online ordering stores - 25 days ago
Clover Hospitality is experiencing an issue that is affecting the checkout page for all e-commerce modules. - 29 days ago
Partial outage in BentoBox Backend and E-commerce stores - 30 days ago
Clover E-Commerce Issue - 3 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook