Outage in BetterCloud

File Governance - Insights Data

Resolved Minor
May 16, 2025 - Started 17 days ago - Lasted 14 days
Official incident page

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Outage Details

We have identified an issue causing File Governance Insights data to be out-of-date for some customers. We have taken action to fix the issue and are monitoring as we process the backlog of updates. We expect to be caught up by early next week and will provide another update when Insights data is accurate. If you have any questions, please contact our Support Team.
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 05/30/2025 07:20PM

This incident has been resolved.

MONITORING 10 days ago - at 05/23/2025 10:11PM

We are continuing to work towards a solution for the issue affecting File Governance Insights data. We will continue to provide updates here until Insights data is accurate. If you have any questions, please contact our Support Team.

MONITORING 14 days ago - at 05/19/2025 02:27PM

File Governance Insights data remains out-of-date for a subset of customers. We are in the process of implementing further optimizations that should enable us to process the remaining updates more quickly and efficiently. We will continue to provide updates here until Insights data is accurate. If you have any questions, please contact our Support Team.

MONITORING 17 days ago - at 05/16/2025 03:06PM

We have identified an issue causing File Governance Insights data to be out-of-date for some customers. We have taken action to fix the issue and are monitoring as we process the backlog of updates. We expect to be caught up by early next week and will provide another update when Insights data is accurate. If you have any questions, please contact our Support Team.

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