Outage in Beyond Identity

Apple Updates - iOS 18 and macOS

Resolved Minor
September 16, 2024 - Started 3 months ago - Lasted 11 days
Official incident page

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Outage Details

Apple has made changes to their Safari browser and embedded web viewer on iOS 18 and macOS 15 that block the primary mechanism by which the Beyond Identity authenticator communicates with Safari on those platforms. Authentication will still be successful, but users will see additional prompts when logging in. On iOS 18 we recommend enabling our new “Safari Beyond Identity Extension” for the best end user experience. Guide Here: https://support.beyondidentity.com/hc/en-us/articles/22996465952151-Enable-the-Safari-extension-on-iOS-devices On macOS 15 Sequoia our team is in the final stages of releasing authenticator version 2.100.3, which addresses these changes. We will update when this is available.
Components affected
Beyond Identity macOS Application Beyond Identity iOS Application
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/27/2024 07:57PM

Version 2.100.3 Endpoint Release

Resolved:
Authenticator unable to communicate with Safari Version 18 and above.*
Authenticator unable to communicate on iOS 18.*

*iCloud private relay must be disabled for Beyond Identity to function correctly.

IDENTIFIED 3 months ago - at 09/17/2024 04:33PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 09/16/2024 07:45PM

Apple has made changes to their Safari browser and embedded web viewer on iOS 18 and macOS 15 that block the primary mechanism by which the Beyond Identity authenticator communicates with Safari on those platforms. Authentication will still be successful, but users will see additional prompts when logging in.

On iOS 18 we recommend enabling our new “Safari Beyond Identity Extension” for the best end user experience. Guide Here:
https://support.beyondidentity.com/hc/en-us/articles/22996465952151-Enable-the-Safari-extension-on-iOS-devices

On macOS 15 Sequoia our team is in the final stages of releasing authenticator version 2.100.3, which addresses these changes. We will update when this is available.

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