Outage in Beyond Identity

EU Admin console won't load content

Resolved Major
November 15, 2024 - Started about 1 month ago - Lasted 5 days
Official incident page

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Outage Details

The EU Admin Console is currently experiencing an issue and is not loading any content. This issue is limited to the Admin Console in the EU region. Authentication services and other functionalities remain unaffected and are operating normally. We have identified the problem and working on the implementation of the fix. We will provide updates as soon as more information becomes available. Thank you for your patience.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/20/2024 02:38PM

The issue with the EU Admin Console has been resolved.

All systems are now operational.

INVESTIGATING about 1 month ago - at 11/15/2024 03:18PM

All services are functioning as expected.
Our team is continuing to monitor the situation and investigate the underlying cause to prevent potential recurrence.

INVESTIGATING about 1 month ago - at 11/15/2024 02:43PM

We are aware that the issue with the EU Admin Console has recurred.

The Admin Console in the EU region is again not loading content.
Authentication and other services remain unaffected and continue to operate normally.
Our team is actively investigating the issue to identify the cause and implement a permanent solution. We will provide further updates as soon as we have more information.

MONITORING about 1 month ago - at 11/15/2024 09:54AM

The issue with the EU Admin Console has been resolved.

A fix has been successfully implemented.
All services, including the Admin Console in the EU region, are back up and functioning as expected.
We are actively monitoring our services to ensure they remain fully operational.

IDENTIFIED about 1 month ago - at 11/15/2024 09:36AM

The EU Admin Console is currently experiencing an issue and is not loading any content.

This issue is limited to the Admin Console in the EU region.
Authentication services and other functionalities remain unaffected and are operating normally.
We have identified the problem and working on the implementation of the fix. We will provide updates as soon as more information becomes available.
Thank you for your patience.

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