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Outage in Big Cartel

Problem with Big Cartel checkouts and image uploads

Resolved Major
April 19, 2022 - Started almost 4 years ago - Lasted about 3 hours
Official incident page

Incident Report

We're investigating a problem with Big Cartel store checkouts and image uploads. So sorry for the trouble - we know how important it is to keep stores running smoothly so we're working quickly to get to the bottom of it.
Latest Updates ( sorted recent to last )
MONITORING almost 4 years ago - at 04/19/2022 07:21PM

A fix has been implemented and we are starting to see storefronts and admins load but will continue to monitor.

IDENTIFIED almost 4 years ago - at 04/19/2022 05:48PM

We are continuing to get a fix for storefront loading issues implemented and will update as soon as we are in the clear. Thanks again for your patience!

IDENTIFIED almost 4 years ago - at 04/19/2022 04:54PM

We have identified the issue and are working to get a fix implemented. So sorry for the inconvenience and thanks so much for your patience.

INVESTIGATING almost 4 years ago - at 04/19/2022 04:39PM

We are continuing to investigate this issue.

INVESTIGATING almost 4 years ago - at 04/19/2022 04:32PM

We're investigating a problem with Big Cartel store checkouts and image uploads. So sorry for the trouble - we know how important it is to keep stores running smoothly so we're working quickly to get to the bottom of it.

Latest Big Cartel outages

Page loading problems - over 3 years ago
Image upload issues - about 4 years ago
SSL certificates not generating - about 4 years ago

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