Outage in Big Cartel

Problem with Big Cartel checkouts and image uploads

Resolved Major
April 19, 2022 - Started over 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

We're investigating a problem with Big Cartel store checkouts and image uploads. So sorry for the trouble - we know how important it is to keep stores running smoothly so we're working quickly to get to the bottom of it.
Components affected
Big Cartel Checkout Big Cartel Admin

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 04/19/2022 07:21PM

A fix has been implemented and we are starting to see storefronts and admins load but will continue to monitor.

IDENTIFIED over 3 years ago - at 04/19/2022 05:48PM

We are continuing to get a fix for storefront loading issues implemented and will update as soon as we are in the clear. Thanks again for your patience!

IDENTIFIED over 3 years ago - at 04/19/2022 04:54PM

We have identified the issue and are working to get a fix implemented. So sorry for the inconvenience and thanks so much for your patience.

INVESTIGATING over 3 years ago - at 04/19/2022 04:39PM

We are continuing to investigate this issue.

INVESTIGATING over 3 years ago - at 04/19/2022 04:32PM

We're investigating a problem with Big Cartel store checkouts and image uploads. So sorry for the trouble - we know how important it is to keep stores running smoothly so we're working quickly to get to the bottom of it.

Latest Big Cartel outages

Image Upload Issues in the Admin - over 2 years ago
Page loading problems - about 3 years ago
Image upload issues - almost 4 years ago
SSL certificates not generating - almost 4 years ago
Store admins and storefronts unavailable - over 4 years ago

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