Outage in Big Team Challenge

500 Errors (Admin)

Resolved Minor

December 05, 2025 - Started 2 months ago - Lasted 38 minutes

Incident Report

We are investigating an outage with an upstream provider causing "500 Internal Server Error" pages on some parts of Big Team Challenge (e.g. admin websites). The main participant-facing challenge website, mobile app and syncing appear to be unaffected. We apologise for the inconvenience and will update this incident as we learn more about the impact and any mitigation / resolution from the provider.

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Latest Updates ( sorted recent to last )

MONITORING 2 months ago - at 12/05/2025 09:17AM

Our upstream provider has implemented a fix (https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q) and access to Big Team Challenge admin websites is now working.

We will continue to monitor for any further issues.

INVESTIGATING 2 months ago - at 12/05/2025 09:03AM

We are investigating an outage with an upstream provider causing "500 Internal Server Error" pages on some parts of Big Team Challenge (e.g. admin websites).

The main participant-facing challenge website, mobile app and syncing appear to be unaffected.

We apologise for the inconvenience and will update this incident as we learn more about the impact and any mitigation / resolution from the provider.

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