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Outage in BigCommerce

Product details not rendering on some product pages

Resolved Minor
June 02, 2026 - Started 3 days ago - Lasted about 2 hours
Official incident page

Incident Report

At 13:13 UTC Commerce Engineers received reports of product details not rendering properly on some product pages. After investigation the problematic release was identified and reverted, restoring functionality at 13:57 UTC. All affected storefronts should now be properly displaying product details.

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RESOLVED 3 days ago - at 06/02/2026 02:45PM

At 13:13 UTC Commerce Engineers received reports of product details not rendering properly on some product pages. After investigation the problematic release was identified and reverted, restoring functionality at 13:57 UTC. All affected storefronts should now be properly displaying product details.

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