Outage in BigCommerce
Search document updates delays in Control Panel and Storefront experience
Resolved MinorIncident Report
Summary AI Generated
Between August 31 and September 1, a subset of BigCommerce stores experienced search indexing delays lasting approximately 2.4 hours, causing newly created or updated entities to take up to 6 hours to appear in search results across the Control Panel and storefront. The root cause was identified and a fix was implemented, with teams monitoring queue levels through recovery.
Starting August 31 at approximately 10:00 AM CT, we observed growing indexing queues affecting a subset of stores.
During this period, newly created or updated entities may have taken up to 6 hours to become searchable in the Control Panel and storefront.
Components affected
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Latest Updates ( sorted recent to last )
MONITORING
about 21 hours ago - at 09/01/2026 11:44PM
We have identified the cause and are currently implementing a fix.
We will continue monitoring recovery and provide another update as the queues return to normal levels.
INVESTIGATING
about 21 hours ago - at 09/01/2026 11:43PM
Starting August 31 at approximately 10:00 AM CT, we observed growing indexing queues affecting a subset of stores.
During this period, newly created or updated entities may have taken up to 6 hours to become searchable in the Control Panel and storefront.
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