Outage in Bitly

Intermittent Issues with Billing Related Actions

Resolved Minor
July 09, 2024 - Started 12 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing issues with our 3rd party billing provider which are intermittently affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). The 3rd party has acknowledge the issue and is investigating a fix. We are monitoring the situation closely and will share an update as soon as we know more!
Components affected
Bitly Website (.com)
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 07/09/2024 06:16PM

This incident has been resolved - all billing/payment related functionality should be restored.

MONITORING 12 months ago - at 07/09/2024 05:49PM

The third party has implemented a fix and we are observing recovery on our end for our billing related actions. We will continue to monitor the results.

IDENTIFIED 12 months ago - at 07/09/2024 05:11PM

We are currently experiencing issues with our 3rd party billing provider which are intermittently affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). The 3rd party has acknowledge the issue and is investigating a fix. We are monitoring the situation closely and will share an update as soon as we know more!

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