Outage in Bitly

Issues Processing PayPal Payment Method at Checkout

Resolved Major
October 16, 2024 - Started about 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing issues processing PayPal as a payment method in our online checkout flow. If you need to make a purchase, you can still do so successfully by providing a credit card as your payment method instead. The provider has acknowledged the service disruption and the cause is currently under investigation. We are monitoring the situation closely and will share an update as soon as we know more!
Components affected
Bitly Website (.com)

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/16/2024 08:59PM

This incident has been resolved.

MONITORING about 1 year ago - at 10/16/2024 08:46PM

Our 3rd party provider has implemented a fix for the service disruption that was causing issues with using PayPal as a payment method in our checkout flow. We have observed recovery and will continue to monitor the situation. PayPal payment methods should now be function in our checkout flow, but if you continue to encounter any issues, using credit card is still a viable workaround.

IDENTIFIED about 1 year ago - at 10/16/2024 07:45PM

We are currently experiencing issues processing PayPal as a payment method in our online checkout flow. If you need to make a purchase, you can still do so successfully by providing a credit card as your payment method instead. The provider has acknowledged the service disruption and the cause is currently under investigation. We are monitoring the situation closely and will share an update as soon as we know more!

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