Outage in Bitmovin
Observability Database Unavailable
Resolved Major
July 27, 2026 - Started 20 days ago
- Lasted 32 minutes
Incident Report
Summary AI Generated
**Bitmovin's core Observability cluster went down at 14:33 CEST, making dashboards, API queries, and data exports unavailable for approximately 32 minutes.** Data ingestion remained unaffected throughout, with incoming data buffered to prevent loss. The database cluster recovered on its own, restoring query and export functionality, with a backfill process initiated to reintegrate the buffered data.
Starting at 14:33 CEST, our core Bitmovin Observability cluster is experiencing an outage. Ingestion is unaffected and incoming data is being buffered, so no data loss is expected. Querying (dashboards and API) and data export are currently unavailable.We are investigating and will post an update within 30 minutes.
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Latest Updates ( sorted recent to last )
INVESTIGATING
20 days ago - at 07/27/2026 12:45PM
Starting at 14:33 CEST, our core Bitmovin Observability cluster is experiencing an outage. Ingestion is unaffected and incoming data is being buffered, so no data loss is expected. Querying (dashboards and API) and data export are currently unavailable.We are investigating and will post an update within 30 minutes.
IDENTIFIED
20 days ago - at 07/27/2026 12:55PM
The database cluster has recovered. Querying (dashboards and API) and data export have resumed, and incoming data is being written normally again.We are now triggering the backfill of the buffered data. Until it completes, recent data may be incomplete in queries and exports.We are monitoring the results and will confirm once the backfill has finished.
Latest Bitmovin outages
Bitmovin Observability Querying Issues - 26 days ago
Bitmovin Encodings cannot be started - about 1 month ago
Delayed Observability Data Ingestion (US Region) - 2 months ago
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