Outage in Bitmovin
AWS Image Authorization Issues for Cloud Connect Customers
Resolved Minor
August 11, 2026 - Started 5 days ago
- Lasted 36 minutes
Incident Report
Summary AI Generated
Bitmovin Cloud Connect customers running encodings on AWS experienced image authorization failures preventing encoding instances from starting, due to a permissions issue with encoder AMIs. The root cause was identified and a fix was deployed within approximately 22 minutes of the incident being raised. Permissions were restored and AWS Cloud Connect encodings resumed normal operation, with the incident fully resolved within 36 minutes.
We are currently investigating an issue affecting Cloud Connect customers running encodings on AWS. Encoding instances may fail to start due to image authorization errors when pulling required images in customer AWS accounts. Encodings on other cloud providers and Bitmovin-managed infrastructure are not affected. We will provide an update as soon as we have more information.
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Latest Updates ( sorted recent to last )
INVESTIGATING
5 days ago - at 08/11/2026 03:31PM
We are currently investigating an issue affecting Cloud Connect customers running encodings on AWS. Encoding instances may fail to start due to image authorization errors when pulling required images in customer AWS accounts. Encodings on other cloud providers and Bitmovin-managed infrastructure are not affected. We will provide an update as soon as we have more information.
IDENTIFIED
5 days ago - at 08/11/2026 03:39PM
We have identified the root cause of the AWS image authorization issue affecting Cloud Connect customers and are currently rolling out a fix. We will provide a further update once the fix has been fully deployed.
MONITORING
5 days ago - at 08/11/2026 03:53PM
This incident has been resolved. Permissions to the encoder AMIs have been restored and encodings for Cloud Connect customers on AWS have been running normally since the fix was deployed.
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