Outage in Bitrise

Customers May Experience Issues Reaching Support via Intercom due to AWS outage

Resolved Minor

October 20, 2025 - Started 3 months ago - Lasted about 7 hours
Official incident page

Incident Report

Our customer communication platform, Intercom, is currently experiencing disruptions due to a widespread AWS outage affecting multiple services globally. As a result, some users may encounter issues reaching our Support team through the in-app chat (Messenger). We are closely monitoring the situation and will restore full communication as soon as Intercom’s services are back online. Thank you for your patience and understanding.

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 10/20/2025 11:37PM

This incident has been resolved.

IDENTIFIED 3 months ago - at 10/20/2025 05:04PM

While Intercom is unavailable, if you have a pressing or time-sensitive issue, please reach out to us at support@bitrise.io so we can assist you as quickly as possible.

For non-urgent inquiries, we kindly ask that you wait until Intercom services are restored and contact us via the Intercom Messenger once it’s back online.

We’re monitoring the situation closely and will update this page as soon as normal communication is restored. Thank you for your patience and understanding.

IDENTIFIED 3 months ago - at 10/20/2025 04:27PM

Our customer communication platform, Intercom, is currently experiencing disruptions due to a widespread AWS outage affecting multiple services globally. As a result, some users may encounter issues reaching our Support team through the in-app chat (Messenger).

We are closely monitoring the situation and will restore full communication as soon as Intercom’s services are back online. Thank you for your patience and understanding.

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