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This incident has been resolved.
A fix has been implemented and we are monitoring the results.
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Uma correção foi implementada e estamos monitorando os resultados.
We are experiencing issues with PIX (BTG) withdrawals and deposits. Our engineering team is working on it and we will keep you posted. Sorry for the inconvenience.
For further assistance, please reach our Customer Support Team at https://support.bitso.com/
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Estamos enfrentando problemas com saques e depósitos via PIX devido a uma instabilidade por parte de nosso provedor, BTG. Nossa equipe de engenharia está trabalhando nisso e manteremos os usuários informados. De antemão, pedimos desculpas pela inconveniência.
Para obter ajuda, entre em contato com nossa equipe de Suporte ao Cliente acessando https://support.bitso.com/
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