Outage in Bitso

PIX(BTG) deposits and withdrawals degraded service

Resolved Minor
January 19, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We are experiencing issues with PIX (BTG) withdrawals and deposits. Our engineering team is working on it and we will keep you posted. Sorry for the inconvenience. For further assistance, please reach our Customer Support Team at https://support.bitso.com/ ---------------------------------------------- Estamos enfrentando problemas com saques e depósitos via PIX devido a uma instabilidade por parte de nosso provedor, BTG. Nossa equipe de engenharia está trabalhando nisso e manteremos os usuários informados. De antemão, pedimos desculpas pela inconveniência. Para obter ajuda, entre em contato com nossa equipe de Suporte ao Cliente acessando https://support.bitso.com/
Components affected
Bitso PIX
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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/19/2024 05:13PM

This incident has been resolved.

MONITORING over 1 year ago - at 01/19/2024 04:37PM

A fix has been implemented and we are monitoring the results.
----------------------------
Uma correção foi implementada e estamos monitorando os resultados.

IDENTIFIED over 1 year ago - at 01/19/2024 04:19PM

We are experiencing issues with PIX (BTG) withdrawals and deposits. Our engineering team is working on it and we will keep you posted. Sorry for the inconvenience.
For further assistance, please reach our Customer Support Team at https://support.bitso.com/
----------------------------------------------
Estamos enfrentando problemas com saques e depósitos via PIX devido a uma instabilidade por parte de nosso provedor, BTG. Nossa equipe de engenharia está trabalhando nisso e manteremos os usuários informados. De antemão, pedimos desculpas pela inconveniência.
Para obter ajuda, entre em contato com nossa equipe de Suporte ao Cliente acessando https://support.bitso.com/

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