Outage in Bitso

ETH/ ERC20 transactions and balance updates issues

Resolved Minor
April 16, 2024 - Started over 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

One of our vendors is facing issues with processing transactions , causing issues with finalizing ETH/ ERC20 transaction status . Our engineering team is actively following up with them to restore the service at the earliest. We apologize for the inconvenience.
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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/16/2024 07:55AM

This incident has been resolved.

MONITORING over 1 year ago - at 04/16/2024 06:25AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 04/16/2024 04:27AM

One of our vendors is facing issues with processing transactions , causing issues with finalizing ETH/ ERC20 transaction status . Our engineering team is actively following up with them to restore the service at the earliest. We apologize for the inconvenience.

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