Outage in Bitso
Third party provider delays causing impact in multiple assets
Resolved Minor
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Outage Details
One of our providers is experiencing issues with their services, causing delays in multiple asset transaction processing. They are working to resolve the incident as soon as possible. Our engineering team is following up to ensure services recover properly.
BTC, LTC, BHC, and XRP transactions are working normally.
We will keep you informed on the progress of this.
We apologize for the inconvenience and remind you that your assets will remain secure.
If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/
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Uno de nuestros proveedores esta presentando degradación en sus servicios causando demoras en el procesamiento de transacciones para SOL, ETH, USDT, USDC, TRX, LTC. Actualmente se encuentran trabajando para resolver el incidente a la breveda posible. Nuestro equipo de ingeniería le da seguimiento a la situación para asegurar la total recuperación de los servicios.
Las transacciones para BTC, LTC, BHC, y XRP funcionan con normalidad.
Te mantendremos informado sobre el progreso.
Disculpa las molestias y te recordamos que tus activos permanecerán seguros.
Si necesitas ayuda, no dudes en contactar con nuestro equipo de soporte en https://support.bitso.com/
Components affected
Bitso Basic Attention Token - BAT Bitso Ethereum - ETH Bitso TrueUSD - TUSD Bitso Decentraland - MANALatest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 12/26/2024 10:54PM
This incident has been resolved.
MONITORING
4 months ago - at 12/26/2024 09:32PM
The provider informed a fix has been implemented.
We are validating services and transactions.
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El proveedor nos informó que se implementaron cambios.
Estamos validando los servicios y las transacciones.
INVESTIGATING
4 months ago - at 12/26/2024 08:57PM
One of our providers is experiencing issues with their services, causing delays in multiple asset transaction processing. They are working to resolve the incident as soon as possible. Our engineering team is following up to ensure services recover properly.
BTC, LTC, BHC, and XRP transactions are working normally.
We will keep you informed on the progress of this.
We apologize for the inconvenience and remind you that your assets will remain secure.
If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/
-------------
Uno de nuestros proveedores esta presentando degradación en sus servicios causando demoras en el procesamiento de transacciones para SOL, ETH, USDT, USDC, TRX, LTC. Actualmente se encuentran trabajando para resolver el incidente a la breveda posible. Nuestro equipo de ingeniería le da seguimiento a la situación para asegurar la total recuperación de los servicios.
Las transacciones para BTC, LTC, BHC, y XRP funcionan con normalidad.
Te mantendremos informado sobre el progreso.
Disculpa las molestias y te recordamos que tus activos permanecerán seguros.
Si necesitas ayuda, no dudes en contactar con nuestro equipo de soporte en https://support.bitso.com/
INVESTIGATING
4 months ago - at 12/26/2024 08:52PM
We are continuing to investigate this issue.
INVESTIGATING
4 months ago - at 12/26/2024 07:54PM
One of our providers is experiencing issues with their services, causing delays in multiple asset transaction processing. They are working to resolve the incident as soon as possible. Our engineering team is following up to ensure services recover properly.
BTC, LTC, BHC, and XRP transactions are working normally.
We will keep you informed on the progress of this.
We apologize for the inconvenience and remind you that your assets will remain secure.
If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/
-------------
Uno de nuestros proveedores esta presentando degradación en sus servicios causando demoras en el procesamiento de transacciones para SOL, ETH, USDT, USDC, TRX, LTC. Actualmente se encuentran trabajando para resolver el incidente a la breveda posible. Nuestro equipo de ingeniería le da seguimiento a la situación para asegurar la total recuperación de los servicios.
Las transacciones para BTC, LTC, BHC, y XRP funcionan con normalidad.
Te mantendremos informado sobre el progreso.
Disculpa las molestias y te recordamos que tus activos permanecerán seguros.
Si necesitas ayuda, no dudes en contactar con nuestro equipo de soporte en https://support.bitso.com/
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