Outage in Bitso

Chat support unavailable

Resolved Minor
March 21, 2025 - Started 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We have identified issues with our Chat Support tool caused by the service provider. Our engineering team is following up on this to restore the service as soon as possible. We apologize for the inconvenience. As a workaround, you can open a support ticket through this link: https://support.bitso.com/hc/en-us/requests/new ------------------------------------- Hemos identificado problemas con nuestra herramienta de Soporte por Chat, causados por el proveedor del servicio. Nuestro equipo de ingeniería está trabajando en ello para restaurar el servicio lo antes posible. Disculpa las molestias. Como alternativa, puedes abrir un ticket de soporte a través de este enlace: https://support.bitso.com/hc/en-us/requests/new ------------------------------------- Identificamos problemas com nossa ferramenta de Suporte via Chat, causados pelo provedor de serviço. Nossa equipe de engenharia está trabalhando para restaurar o serviço o mais rápido possível. Pedimos desculpas pelo transtorno. Como alternativa, você pode abrir um ticket de suporte através deste link: https://support.bitso.com/hc/en-us/requests/new
Components affected
Bitso Customer Support [Mexico]
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 03/21/2025 08:41PM

This incident has been resolved.

INVESTIGATING 2 months ago - at 03/21/2025 07:29PM

We have identified issues with our Chat Support tool caused by the service provider. Our engineering team is following up on this to restore the service as soon as possible.

We apologize for the inconvenience.

As a workaround, you can open a support ticket through this link: https://support.bitso.com/hc/en-us/requests/new
-------------------------------------

Hemos identificado problemas con nuestra herramienta de Soporte por Chat, causados por el proveedor del servicio. Nuestro equipo de ingeniería está trabajando en ello para restaurar el servicio lo antes posible.

Disculpa las molestias.

Como alternativa, puedes abrir un ticket de soporte a través de este enlace: https://support.bitso.com/hc/en-us/requests/new
-------------------------------------

Identificamos problemas com nossa ferramenta de Suporte via Chat, causados pelo provedor de serviço. Nossa equipe de engenharia está trabalhando para restaurar o serviço o mais rápido possível.

Pedimos desculpas pelo transtorno.

Como alternativa, você pode abrir um ticket de suporte através deste link: https://support.bitso.com/hc/en-us/requests/new

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