Outage in Bitso

Service degradation for COPs Deposits | Banco Bancolombia - Nequi

Resolved Minor
March 28, 2025 - Started 23 days ago - Lasted about 16 hours
Official incident page

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Outage Details

One of our service provider is having issues with their systems impacting COP transactions . Our engineering team is following up trying to recover the service at the earliest. An update will be shared once new information is available, we apologize for the inconvenience. If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/ ----------------------------------------------------------------- Uno de nuestros proveedores de servicios está teniendo problemas con sus sistemas, lo que afecta a las transacciones COP. Nuestro equipo de ingenieros está intentando recuperar el servicio lo antes posible. Le informaremos en cuanto dispongamos de nueva información y le pedimos disculpas por las molestias. Si necesita más ayuda, póngase en contacto con nuestro equipo de atención al cliente en https://support.bitso.com/
Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 03/28/2025 04:23PM

This incident has been resolved.

IDENTIFIED 23 days ago - at 03/28/2025 12:31AM

One of our service provider is having issues with their systems impacting COP transactions . Our engineering team is following up trying to recover the service at the earliest.
An update will be shared once new information is available, we apologize for the inconvenience.


If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/

-----------------------------------------------------------------

Uno de nuestros proveedores de servicios está teniendo problemas con sus sistemas, lo que afecta a las transacciones COP. Nuestro equipo de ingenieros está intentando recuperar el servicio lo antes posible.
Le informaremos en cuanto dispongamos de nueva información y le pedimos disculpas por las molestias.


Si necesita más ayuda, póngase en contacto con nuestro equipo de atención al cliente en https://support.bitso.com/

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