Active Issue Alert – Luminate Products - 000347677

Our monitoring systems detected connectivity issues with Luminate Online preventing customers from accessing their solution. In addition, we have identified impact to Blackbaud Communication Services where some Raiser’s Edge and Blackbaud CRM customers may experience mail services and integration issues between these products and Luminate Online. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Our monitoring systems detected connectivity issues with Luminate Online preventing customers from accessing their solution. In addition, we have identified impact to Blackbaud Communication Services where some Raiser’s Edge and Blackbaud CRM customers may experience mail services and integration issues between these products and Luminate Online. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

We are continuing to investigate this issue.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.