Outage in Blackbaud

Active Issue Alert – Blackbaud ID – Multiple Products - 000478439

Resolved Minor
September 12, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We have identified an issue impacting users that may prevent anyone from signing in with their Blackbaud ID or using features in the solutions below. Customers are experiencing issues logging in and slowness within the solutions. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.
Components affected
Blackbaud Altru Blackbaud Church Management Blackbaud CRM Blackbaud Employee Giving Blackbaud Employee Volunteering Blackbaud Tuition Management Blackbaud eTapestry Blackbaud Host*Net/FIMS/IGAM Blackbaud ResearchPoint Blackbaud WealthPoint Blackbaud School Website System Blackbaud Fundraiser Performance Management (FPM) Blackbaud Grantmaking Blackbaud .com Blackbaud Accounts Payable API Blackbaud DonorCentral NXT Blackbaud Financial Edge NXT Blackbaud Constituent API Blackbaud Enrollment Management System Blackbaud Learning Management System Blackbaud Payments API Blackbaud Fundraising API Blackbaud General Ledger API Blackbaud Gift API Blackbaud Student Information System Blackbaud Statistical Unit API Blackbaud Core Functionality Blackbaud Treasury API Blackbaud Opportunity API Blackbaud School API Blackbaud Billing Management (EAP) Blackbaud Raiser's Edge NXT

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 09/12/2023 05:15PM

We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.

INVESTIGATING over 2 years ago - at 09/12/2023 04:12PM

We have identified an issue impacting users that may prevent anyone from signing in with their Blackbaud ID or using features in the solutions below. Customers are experiencing issues logging in and slowness within the solutions. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.

INVESTIGATING over 2 years ago - at 09/12/2023 03:55PM

We have identified an issue impacting users that may prevent anyone from signing in with their Blackbaud ID or using features in the solutions below. Customers are experiencing issues logging in and slowness within the solutions. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.

Latest Blackbaud outages

Active Issue Alert – Blackbaud ID – Multiple Products - #000654002 - about 19 hours ago
Active Issue Alert – Blackbaud Raiser's Edge NXT® - #000653945 - about 22 hours ago
Active Issue Alert – Raiser's Edge NXT and Financial Edge NXT- 000653216 - 6 days ago
Active Issue Alert – Blackbaud Financial Edge NXT®, Blackbaud Raiser's Edge NXT®- #000652851 - 8 days ago
Active Issue Alert – Blackbaud Financial Aid Management - 000652582 - 9 days ago

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