Outage in Blackbaud

Active Issue Alert - Multiple Products - 000557681

Resolved Major
October 03, 2024 - Started about 1 month ago - Lasted about 2 hours
Official incident page

Need to monitor Blackbaud outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Blackbaud, and never miss an outage again.
Start Free Trial

Outage Details

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/03/2024 08:50PM

This issue is resolved and services have been restored across impacted products.

IDENTIFIED about 1 month ago - at 10/03/2024 08:49PM

This issue is resolved and services have been restored across impacted products.

IDENTIFIED about 1 month ago - at 10/03/2024 08:45PM

We are investigating an issue impacting multiple products in different ways. Some symptoms include: donation forms not loading, errors during donation or registration processes, and/or payment terminals showing no associated merchant accounts. Our engineers are investigating and working to resolve it quickly. Please continue to reference this page for updates.

IDENTIFIED about 1 month ago - at 10/03/2024 08:33PM

We are investigating an issue impacting multiple products in different ways. Some symptoms include: donation forms not loading, errors during donation or registration processes, and/or payment terminals showing no associated merchant accounts. Our engineers are investigating and working to resolve it quickly. Please continue to reference this page for updates.

IDENTIFIED about 1 month ago - at 10/03/2024 08:32PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 10/03/2024 08:27PM

We are investigating an issue impacting multiple products in different ways. Some symptoms include: donation forms not loading, errors during donation or registration processes, and/or payment terminals showing no associated merchant accounts. Our engineers are investigating and working to resolve it quickly. Please continue to reference this page for updates.

IDENTIFIED about 1 month ago - at 10/03/2024 08:26PM

We are investigating an issue impacting multiple products in different ways. Some symptoms include: donation forms not loading, errors during donation or registration processes, and/or payment terminals showing no associated merchant accounts. Our engineers are investigating and working to resolve it quickly. Please continue to reference this page for updates.

IDENTIFIED about 1 month ago - at 10/03/2024 08:11PM

We are investigating an issue impacting multiple products in different ways. Some symptoms include: donation forms not loading, errors during donation or registration processes, and/or payment terminals showing no associated merchant accounts. Our engineers are investigating and working to resolve it quickly. Please continue to reference this page for updates.

IDENTIFIED about 1 month ago - at 10/03/2024 08:04PM

We are investigating an issue impacting multiple products in different ways. Some symptoms include: donation forms not loading, errors during donation or registration processes, and/or payment terminals showing no associated merchant accounts. Our engineers are investigating and working to resolve it quickly. Please continue to reference this page for updates.

IDENTIFIED about 1 month ago - at 10/03/2024 07:58PM

We are investigating an issue impacting multiple products in different ways. Some symptoms include: donation forms not loading, errors during donation or registration processes, and/or payment terminals showing no associated merchant accounts. Our engineers are investigating and working to resolve it quickly. Please continue to reference this page for updates.

IDENTIFIED about 1 month ago - at 10/03/2024 07:55PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 10/03/2024 07:49PM

We are investigating an issue impacting multiple products in different ways. Some symptoms include: donation forms not loading, errors during donation or registration processes, and/or payment terminals showing no associated merchant accounts. Our engineers are investigating and working to resolve it quickly. Please continue to reference this page for updates.

INVESTIGATING about 1 month ago - at 10/03/2024 07:48PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 10/03/2024 07:29PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 10/03/2024 07:25PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 10/03/2024 07:20PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 10/03/2024 07:08PM

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Vendor Downtime? Keep Your Team Informed with an Internal Status Page

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3264 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime