Outage in Blackbaud
Active Issue Alert – Blackbaud ID – Multiple Products - 000562582
Resolved Minor
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Outage Details
Components affected
Blackbaud Treasury API Blackbaud Raiser's Edge NXT Blackbaud Tuition Management Blackbaud Constituent API Blackbaud School Website System Blackbaud Fundraiser Performance Management (FPM) Blackbaud Grantmaking Blackbaud Billing Management (EAP) Blackbaud Financial Edge NXT Blackbaud .com Blackbaud Opportunity API Blackbaud Student Information System Blackbaud Core Functionality Blackbaud School API Blackbaud Altru Blackbaud ResearchPoint Blackbaud WealthPoint Blackbaud Enrollment Management System Blackbaud Learning Management System Blackbaud Payments API Blackbaud DonorCentral NXT Blackbaud Accounts Payable API Blackbaud Statistical Unit API Blackbaud Fundraising API Blackbaud General Ledger API Blackbaud Gift API Blackbaud eTapestryLatest Updates ( sorted recent to last )
Messages are being delivered on time once again and this issue is now resolved.
Some messages are now being delivered, but the codes received may no longer be valid due to the prior delay in delivery. Please be advised the queue time at present still exceeds the time a requested code remains active. Please continue to reference this page for updates.
We have noted that our SMS message request queues are growing while this issue remains active, partially in part due to repeat requests for MFA codes. At present, the MFA code requests are being queued as they are received and requests for new codes will only add to the queue. Please do not submit new requests for an MFA code at this time. We will provide an update once messages are flowing and codes are able to be re-requested. Please continue to reference this page for updates.
We are aware of an issue preventing a subset of users from signing in to Blackbaud ID with Multi-Factor Authentication (MFA). Impacted users are using SMS for MFA, while MFA Mobile Authenticator App users are not impacted. Our SMS messaging partners are currently reporting delays in delivery across multiple networks and we are working with them to investigate the issue and resolve as quickly as possible. Please continue to check this page for updates.
We are aware of an issue preventing a subset of users from signing in to Blackbaud ID with Multi-Factor Authentication (MFA). Impacted users are using SMS for MFA, while MFA Mobile Authenticator App users are not impacted. Our SMS messaging partners are currently reporting delays in delivery across multiple networks and we are working with them to investigate the issue and resolve as quickly as possible. Please continue to check this page for updates.
We identified an issue that may prevent you from signing in with your Blackbaud ID or using features in the solutions below. We’re working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.
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