Outage in Blackbaud

Active Issue Alert – Tuition Management - 000563624

Resolved Minor
October 30, 2024 - Started 15 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud Tuition Management
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 10/30/2024 10:07PM

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

IDENTIFIED 15 days ago - at 10/30/2024 07:09PM

We have identified an issue impacting some of our parent users that is causing errors when attempting to view billing detail breakdown. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. The next update will be provided at 6:30 PM EDT.

INVESTIGATING 15 days ago - at 10/30/2024 07:01PM

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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