Outage in Blackbaud

Active Issue Alert – Raiser's Edge NXT - 000565223

Resolved Minor
November 07, 2024 - Started 7 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud Raiser's Edge NXT
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 11/07/2024 03:52AM

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

IDENTIFIED 7 days ago - at 11/07/2024 03:41AM

Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.

IDENTIFIED 7 days ago - at 11/07/2024 03:22AM

Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.

INVESTIGATING 7 days ago - at 11/07/2024 02:54AM

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING 7 days ago - at 11/07/2024 02:33AM

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

INVESTIGATING 7 days ago - at 11/07/2024 01:51AM

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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