Outage in Blackbaud

Active Issue Alert – Luminate Online - 000570327

Resolved Minor
December 02, 2024 - Started 2 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud Luminate Online
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 12/02/2024 02:11PM

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

IDENTIFIED 2 days ago - at 12/02/2024 12:14PM

A subset of customer sites are experiencing slow page loads for both admin and end users. Our engineers have diagnosed the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING 2 days ago - at 12/02/2024 10:30AM

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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