Outage in Blackbaud

Active Issue Alert – Blackbaud ID – Multiple Products - #000621641

Resolved Minor
July 21, 2025 - Started 3 months ago - Lasted about 21 hours
Official incident page

Incident Report

We are aware of delays in receiving SMS messages for multi-factor authentication. We have identified this as an issue with a third-party vendor, and are working with them for resolution. Please continue to reference this page for updates.
Components affected
Blackbaud ResearchPoint Blackbaud Raiser's Edge Blackbaud Grantmaking Blackbaud signin.blackbaud.com Blackbaud Fundraiser Performance Management (FPM) Blackbaud Learning Management System Blackbaud Statistical Unit API Blackbaud Constituent API Blackbaud Fundraising API Blackbaud Core Functionality Blackbaud School API Blackbaud Tuition Management Blackbaud Payments API Blackbaud Gift API Blackbaud Student Information System Blackbaud Billing Management (EAP) Blackbaud Enrollment Management System Blackbaud Treasury API Blackbaud School Website System Blackbaud Accounts Payable API Blackbaud eTapestry Blackbaud CRM Blackbaud Opportunity API Blackbaud Financial Edge NXT Blackbaud Merchant Services Blackbaud Altru Blackbaud .com Blackbaud General Ledger API Blackbaud Raiser's Edge NXT Blackbaud Guided Fundraising
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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/22/2025 02:13PM

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

MONITORING 3 months ago - at 07/21/2025 09:28PM

We are currently seeing SMS multi-factor authentication code delivery times return to normal. We are monitoring system performance to ensure continued stability. Please continue to reference this page for updates, the next of which will occur no later than 11 AM EDT.

INVESTIGATING 3 months ago - at 07/21/2025 07:25PM

We are continuing our investigation of delays in receiving SMS messages for multi-factor authentication. We have identified this as an issue with a third-party vendor, and are working with them for resolution. Please continue to reference this page for updates.

INVESTIGATING 3 months ago - at 07/21/2025 05:38PM

We are aware of delays in receiving SMS messages for multi-factor authentication. We have identified this as an issue with a third-party vendor, and are working with them for resolution. Please continue to reference this page for updates.

Latest Blackbaud outages

Active Issue Alert – Payment Services - #000640508 - about 4 hours ago
Active Issue Alert – Altru - 000640306 - 1 day ago
Active Issue Alert – NetCommunity - 000639796 - 3 days ago
Active Issue Alert – Multiple Products - #000639155 - 7 days ago
Active Issue Alert – Financial Edge NXT & Raiser's Edge NXT - #000638874 - 9 days ago

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