Outage in Blackbaud
Active Issue Alert – Blackbaud ID – Multiple Products - #000621641
Resolved Minor
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Outage Details
We are aware of delays in receiving SMS messages for multi-factor authentication. We have identified this as an issue with a third-party vendor, and are working with them for resolution. Please continue to reference this page for updates.
Components affected
Blackbaud ResearchPoint Blackbaud Raiser's Edge Blackbaud Grantmaking Blackbaud signin.blackbaud.com Blackbaud Fundraiser Performance Management (FPM) Blackbaud Learning Management System Blackbaud Statistical Unit API Blackbaud Constituent API Blackbaud Fundraising API Blackbaud Core Functionality Blackbaud School API Blackbaud Tuition Management Blackbaud Payments API Blackbaud Gift API Blackbaud Student Information System Blackbaud Billing Management (EAP) Blackbaud Enrollment Management System Blackbaud Treasury API Blackbaud School Website System Blackbaud Accounts Payable API Blackbaud eTapestry Blackbaud CRM Blackbaud Opportunity API Blackbaud Financial Edge NXT Blackbaud Merchant Services Blackbaud Altru Blackbaud .com Blackbaud General Ledger API Blackbaud Raiser's Edge NXT Blackbaud Guided FundraisingLatest Updates ( sorted recent to last )
RESOLVED
about 1 hour ago - at 07/22/2025 02:13PM
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
MONITORING
about 18 hours ago - at 07/21/2025 09:28PM
We are currently seeing SMS multi-factor authentication code delivery times return to normal. We are monitoring system performance to ensure continued stability. Please continue to reference this page for updates, the next of which will occur no later than 11 AM EDT.
INVESTIGATING
about 20 hours ago - at 07/21/2025 07:25PM
We are continuing our investigation of delays in receiving SMS messages for multi-factor authentication. We have identified this as an issue with a third-party vendor, and are working with them for resolution. Please continue to reference this page for updates.
INVESTIGATING
about 22 hours ago - at 07/21/2025 05:38PM
We are aware of delays in receiving SMS messages for multi-factor authentication. We have identified this as an issue with a third-party vendor, and are working with them for resolution. Please continue to reference this page for updates.
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